Privacy Policy

/Privacy Policy
Privacy Policy 2018-05-29T15:27:46+00:00

Introduction
At Caricatures by Carmel, we are committed to providing a professional personal service for all our customers and our priority is to protect and recognise the importance of your privacy.

About Caricatures by Carmel
Carmel Grant at Caricatures by Carmel creates fun, friendly caricatures from photographs. The designs are used at events and celebrations as guest signing boards, stationery, table plans and signs; and as digital art for web design and promotional material.

How do we collect personal details?
We collect personal details when you contact us about our products and services by using our contact forms on the website, by email to info@caricaturesbycarmel.com, by phone to 086 854 1856, when you pay for a service or product online and when you sign up for our newsletter online or at a Wedding trade show.

What type of information do we collect?
The personal details we are most likely to collect for placing orders and by using our website are your name, postal address, email, images, personal celebration dates, personal celebration details, hobbies and interests, IP address and the pages you interacted with on our website and when you did so.

How do we use your information?
These are the ways we use the information you provide:
• To create and design a personal caricature design to your specifications and date
• To respond to any queries received via email or through our contact forms and give information on our products and services
• To process payments and ship your orders
• To send you news or special offers when you sign up to our newsletter

How long do we keep data for and who has access to it?
Your personal information will be retained in our system for as long as we need it to complete an order. We will not store any payment or credit card details; this is all handled securely via direct bank payments, PayPal or Sum-Up payments on their secure servers. Once you have given us personal details, we go to great lengths to ensure it is protected.

We may share personal information; name, address and phone number with our courier and shipping company NightLine Direct in order to complete a customer order and transaction. For more information on their privacy policy go to Nightline Direct Privacy Policy.

We do not sell, rent or trade email lists with other companies and businesses for marketing purposes. All data collected is for the sole purpose of providing a service for our customers.

Website Cookies
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

Google Analytics
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics or other Analytics software which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computers hard drive; they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

What are your choices?
Before we can contact you via email or phone so you can submit your details to place an order, we need you to opt-in or give prior consent.

MailChimp Newsletter
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our newsletter emails or by emailing info@caricaturesbycarmel.com.

Access to your personal details
You are entitled to view, amend, or delete the personal information that we hold. Email your request to info@caricaturesbycarmel.com

Policy Reviews
Please note we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. This policy was last reviewed May 2018.